Help & support
We are on the other side.
Clients with a support contract have a direct channel to the technical team. Pick the fastest route for your case.
01
Technical support
Errors, downtime and unexpected behaviour in production systems.
support@stilldev.co.mz →02
Commercial and quotes
New modules, licences, renewals and proposal requests.
comercial@stilldev.co.mz →Response times
| Severity | Situation | First response | Resolution target |
|---|---|---|---|
| Critical | System down or operation halted | 1 hour | Within 8 hours |
| High | Essential function failing, no workaround | 4 hours | 2 business days |
| Medium | Error with a temporary workaround | 1 business day | 5 business days |
| Low | Question, improvement or report request | 2 business days | Next cycle |
How to open a ticket
01
Describe what happened
System, module, affected user and approximate time.
02
Attach evidence
Screenshot, error message or document number.
03
State the impact
How many people are blocked and whether a manual workaround exists.
Let us talk about your project.
Tell us what you need — development, integration, cloud or consulting. You get scope, timeline and budget within 48 business hours.
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